Return and Refund Policy

Thank you for shopping at Darbar Craft. We want you to be completely satisfied with your purchase, and we strive to provide the highest quality products and excellent customer service. However, we understand that there may be instances where you may need to return or exchange an item. Please read our policy below for details on our return and refund process.

Eligibility for Returns and Refunds:
You may return or exchange an item within 07 days from the date of delivery.
To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging.
Personalized or customized items are non-returnable unless there is a defect or error on our part.

Return Process:
To initiate a return or exchange, please contact our customer support team within the 07-day window.
Provide your order details and a clear explanation of the reason for the return or exchange.
Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process:
Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
If approved, refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless there was an error or defect on our part.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately.
Provide detailed information and, if possible, attach photos of the damaged or defective product.
We will assess the situation and provide a suitable solution, which may include a replacement, exchange, or refund.

Exclusions:
Certain items such as perishable goods, intimate apparel, or gift cards may not be eligible for returns or exchanges unless they are defective.
Additionally, items that have been used, altered, or are missing original tags and packaging may not be eligible for return.
Please note that this return and refund policy is subject to change without prior notice. It is recommended to review the policy periodically on our website for any updates.

If you have any questions or need further assistance regarding our return and refund process, please contact our customer support team. We are here to help!